Privacy Policy

At MyLyos Electronics, we value your trust. As a family-owned business, we treat your personal information with the same care and respect we'd want for our own. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.

Information We Collect

We collect information that you provide directly when you:

• Create an account — name, email address, and password
• Place an order — shipping address, billing address, phone number, and payment information
• Contact us — name, email, and the content of your message
• Leave a review — your name and review content

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, and pages visited. This helps us improve the shopping experience.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and support requests
• Improve our website, products, and services
• Prevent fraud and protect the security of our platform
• Comply with legal obligations

We do not sell your personal information to third parties. Period. That's a promise from our family to yours.

Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We never store your full credit card number on our servers. Your financial data is encrypted and handled entirely by Stripe's secure infrastructure.

Cookies

We use essential cookies to keep you logged in and maintain your shopping cart. We may also use analytics cookies to understand how visitors interact with our site. You can disable cookies through your browser settings, though some features may not work as intended.

Data Sharing

We only share your information with:

• Payment processors (Stripe) to process your transactions securely
• Shipping carriers to deliver your orders
• Law enforcement if required by law or to protect our rights

We do not share your data with advertisers, data brokers, or any other third parties for marketing purposes.

Data Retention

We retain your account information for as long as your account is active. Order records are kept for a minimum of 5 years for tax and legal purposes. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, email us at [email protected].

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we'll update the "Last updated" date below and notify registered users via email for significant changes.

Last updated: May 2026